Amerisafe Moving Services

I spoke with Leo of AmeriSafe Van Lines in October for moving furniture and household goods from Colorado, to Indiana.

Leo informed me that he could see the furniture and the washer and dryer in the house. He saw online the items that were to be shipped. I told him I have boxes in the garage, and he said he based the cost on 30 boxes. Though I had not filled all the boxes to be shipped, I informed him that there were not 30 boxes and that there would not be that many. When packing was completed, I had 19 boxes.

His estimate was $5587.93, which he claimed at least three times during the conversation, was “binding.” He said “binding” means that it "cannot be broken.” I permitted that day a charge of $2790.00 to my credit card.

I was prepared to pay, on the day of pick-up, the amount of $1395.01. Imagine my surprise when Miguel, the driver, arrived at the house on 2025.10.16 and told me he couldn’t agree that $5587.93 would be the total cost for the move until he loaded my items on the truck. He looked at the items in the house and immediately stated it would be over $7650. I made no changes to the number or size of items listed with Leo. Suddenly the cost was going to be almost 37% higher than Leo's “binding” estimate. I said that I needed to know the cost before he loaded my items, and that I was given the “binding” sum of $5587.93. Miguel said he couldn't tell me how much the cost would be until AFTER loading my items into the moving van. He made phone calls to AmeriSafe.

I received a phone call from a manager at AmeriSafe. He said changing the fee was common in the moving industry. I received a call from Leo who stated the same: changing the fee is common. He stated that the company I did hire would also change the fee provided by its representative. I have news for Leo: that company gave me a price and charged not one cent more.

AmeriSafe Van Lines’ tactic seems to be one of “bait and switch.” I was offered a refund of $1000 instead of the entire $2790.00. Leo claimed the amount of $5587.93 was “binding,” meaning, in his own words, it “cannot be broken.” Leo lied. I told Miguel he was not going to load my items until I had an accurate fee. Miguel left. Unfortunately, I cannot rate AmeriSafe with zero stars and must give it one star.

Move size: 2 Bedroom Home Service cost: $7655

In hind sight, there were red flags. This company provided the worst service we have ever experienced. They attempt to estimate your move volume by speaking to you on the phone. Despite going over every room, they grossly underestimated the volume resulting in us having to rent two U-hauls to make up the difference. They told us our items would be on a truck dedicated to us only. This was a lie considering that as a broker, they had no idea which company would be available for our move and what equipment they may have. Note....Amerisafe is a broker. They will sell your move to the lowest bidder. In our case, it was an unreputable company. Despite what they tell you during the estimate process, please beware of this scam.

Move size: 4 Bedroom Home Service cost: $16000